Steven Kirsch

Unique jewelery

«Reveal your love story»

Terms and conditions

DEFINITIONS: “YOU” AND “YOUR” REFER TO ANY AND ALL VISITORS AND/OR USERS OF THIS WEBSITE.“WE” AND “OUR” REFER TO STEVEN KIRSCH, INC., OR OFFICIAL REPRESENTATIVES. THEREOF.

ALL PERSONS, BY ENTERING THIS WEBSITE, IMPLY ACKNOWLEDGMENT OF AND AGREEMENT WITH THE FOLLOWING TERMS AND CONDITIONS. DO NOT USE THIS SITE IF YOU DO NOT AGREE TO ALL TERMS AND CONDITIONS.
YOUR ENTERING THIS WEBSITE MEANS THAT YOU ACKNOWLEDGE AND AGREE THAT THIS WEBSITE WILL BE UNDERSTOOD AND EVALUATED ACCORDING TO UNITED STATES LAW ONLY. YOUR USING THIS SITE FROM ANYLOCATION(S) EXTERNAL TO THE UNITED STATES MEANS THAT YOU BEAR SOLE RESPONSIBILITY FOR COMPLYING WITHANY AND ALL APPLICABLE LOCAL LAWS. WE NEITHER IMPLY NOR REPRESENT THAT MATERIALS WITHIN THIS SITE AREAPPROPRIATE FOR ANY LOCATIONS EXTERNAL TO THE UNITED STATES. ALL INFORMATION APPEARING ON THIS SITE,(INCLUDING, BUT NOT LIMITED TO, THAT PERTAINING TO SERVICES AND PRODUCTS) APPLIES ONLY TO SERVICES ANDPRODUCTS OFFERED OR PROVIDED WITHIN THE UNITED STATES.
All content within this site is copyrighted, all rights reserved, by Steven Kirsch, Inc., owner. No content appearing on thissite—including, but not limited to, text, images, video, or audio—may be used in any way or for any purpose without ourexpress written permission, except as otherwise herein provided. Without waiving any of our aforementioned rights, youmay download a single copy of material from this site for your personal, non-commercial use only, provided that no deletionof or change to any copyright, trademark, service mark, or other proprietary notice occurs. Any and all modification or useof material from this site for any other purpose violates our legal rights.
By entering this site, you further acknowledge and agree that all parties involved in creating, producing, publishing, ordelivering this website are held harmless from and are not liable for any direct, indirect, incidental, consequential, orpunitive damages, losses, costs, or other expenses of any sort (including legal or expert fees, or other disbursements) whichmight ensue, directly or indirectly, from your accessing, using, or browsing this website, including your downloading anymaterials of all types or any other untoward event resulting from computer viruses, bugs, worms, failure of any computersystem, transmission media, hardware or software malfunctions, network connections, or any other errors, failures, ordelays, including human action or inaction.
While we make every reasonable effort to ensure that all material (including specifications, features, illustrations,equipment descriptions, and other information) on this site is correct and up-to-date, we cannot guarantee accuracy; andwe make no warranty or other representation regarding its accuracy. We provide all content, information, and materialscontained in this site to you “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED—INCLUDING, BUTNOT LIMITED TO, IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, TITLE, ANDNON-INFRINGEMENT.
You may not post or transmit to this site any material that might violate any law or governmental regulation—includingany pornographic, obscene, profane, defamatory, libelous, threatening, unlawful or other material that could encourage orconstitute conduct that would be considered a criminal offense, give rise to civil liability, or promote excessive orirresponsible consumption of alcohol or illegal substances. Although we and other parties involved in creating, producing,publishing, or delivering this site may monitor postings, transmissions, discussions, or chats involving this site, neither wenor other such parties assume any responsibility or liability possibly arising from the content thereof—including, but notlimited to, claims for libel, defamation, slander, obscenity, profanity, pornography, or misrepresentation.
Your entering this site means, further, that you acknowledge and agree that any communication or transmission to thissite or to Steven Kirsch, Inc., in any manner or for any reason, will not be held or treated as confidential or proprietary.Moreover, you acknowledge and agree that any and all ideas, concepts, techniques, procedures, methods, systems, designs,plans, charts, text, or other materials transmitted to us may be used by us anywhere, anytime, and for any reason whatever.
By entering this site, you further acknowledge and agree that all names, logos, trademarks, or service marks appearingon this site are owned or licensed by us and may not be used by you without prior written approval. All audio files, graphics,charts, texts, videos, images of people or places, or other information are either our property or used on this site by us withpermission. Your using any of these materials is expressly prohibited unless specifically provided for otherwise on the site orin this statement of terms and conditions. Any unauthorized use of any of the materials contained on this site might subjectyou to penalties or damages, including, but not limited to, penalties and damages resulting from violation of trademarks,copyrights, privacy, and publicity rights. Please know that we will aggressively enforce our intellectual property rights to thefull extent of the law.
Links to other sites appearing on this site imply no approval, association, sponsorship, endorsement, or affiliation on ourpart with any linked sites unless specifically stated otherwise by us. By entering or using our site, you acknowledge andagree that we have not reviewed other linked sites and, therefore, that we are not responsible for the content of any othersite or off-site pages to which we have linked. You further acknowledge and agree that you proceed to other linked sites oroff-site pages at your own risk.
By entering this site, you acknowledge our right to revise all legal notices and information at any time and for anyreason whatever. You further acknowledge our right to make changes at any time to any of the information appearing onthis site without notice to you or obligation on our part. By entering this site, you also acknowledge and agree that you areand shall be bound by any such changes or revisions. For this reason, we suggest that you visit this “terms and conditions”page periodically to review its content.
Site Sponsor: Steven Kirsch, Inc., 2 West 47th Street, Suite 1002, New York, NY 10036.

Privacy policy

We at Steven Kirsch, Inc., recognize our obligation to our customers, community and online visitors to adhere to the highest standards of decency, fairness, and integrity in all our operations. Accordingly, we are dedicated to protecting your privacy online.

Gathering and Retention of Information

We collect personal information from you only if you voluntarily submit it. Submitting personal information is not required for access to the site. Nevertheless, we may ask you to submit basic personal information before we provide you with additional information about some of our selected services. All personal information received from you will be retained and used only for internal purposes of Steven Kirsch, Inc., and will not be sold or provided to any other party.

Security of Personal Information Submitted

Some sections of our website ask you to submit personal information, including your name, mailing address and e-mail address, when you request a quote and other information or when you join our mailing list. Occasionally, we may also ask for personal information for our own internal use. You may provide this information on a voluntary basis. If you provide such information to us, we will maintain your privacy, meaning that we will not sell or provide this information to any other party. Finally, we will send you information or email communications only if you ask to be added to our mailing list or request additional information.

Changes and Updates to This Policy

We reserve the right to update or revise any information, features, products, policies, promotions, disclosures, or disclaimers at any time. All changes to this policy will be posted on our website. For this reason, we recommend that you visit this page periodically to be informed of any changes. At the bottom of this page, we post the date of the last update to this policy. Your continued use of this website subsequent to the latest update means that you acknowledge and accept all such changes to this policy.

Summary

In all our business operations and out of respect for our customers, we conduct our communications on the Internet with strong commitment to individual privacy rights. We support active self-regulation in this new environment to ensure that responsible marketers can maintain the right to use all communications media to interact with their customers. If you have any questions about our online privacy policies or procedures, please contact us by using the "Contact" provided on each page of our website or by calling us at (212) 221-9392. We are prepared to address any concerns you may have about the privacy, safety, or appropriateness of any material you see on our website or any information that you submit to us.

Payment options

Making Payments

To make a payment, please use one of the following methods:

Personal, business, or bank check. All checks must be drawn on a U.S. bank. Bank checks in an amount exceeding $5,000 will be treated as personal checks, meaning that they must clear our bank for the transaction to be considered complete. Clearing personal checks takes three or more business days.
Direct wire transfer. Clearing a wire transfer usually requires 24 hours. When sending an international wire transfer, please add $25 to the total amount. Wire transfers shuttle among several banks, each of which charges a fee. In our experience, such fees generally total about $25. You are responsible for these fees. If the fees actually charged are less than $25, we will refund the difference; if the fees exceed $25, we will ask for the difference from you.
Visa, Master Card and American Express a 3% processing fee (including shipping charges) will be added to the total amount due. We cannot accept credit card payments that originate outside the U.S.

Payment Policies

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Payments are considered complete only after they have cleared our bank. No merchandise will be released or shipped until payment has cleared our bank – no exceptions. It is your responsibility to make sure that your payment clears in time to meet your delivery or shipping requirements. A fee of $125.00 will be charged on all checks returned by the bank for any reason. Accordingly, please be sure that sufficient funds are on deposit with your bank to cover the amount of your payment.

Custom work requires a nonrefundable deposit of 50% of the total order. Further, any stones purchased from us (such as keystones or side stones), with the exception of very small stones (melee), must be paid in full before we begin work. As an exception, if the cost of stones you have purchased from us equals or exceeds the cost of labor, we will not require a deposit.

Custom ordered pieces without center stones (such as wedding bands) or with center stones of insignificant value must be paid in full before we begin work. Residents of New York State must pay sales tax of 8.875% of the total order.

If you have any questions regarding your payment or our policies, please contact us.

Warranty

We warrant all of our products to be free from defects in material and workmanship for a period of one year from the date of delivery. We do not warrant against normal wear and tear, or damage due to customer accident or misuse. There is no warranty against loss of any part of your jewelry, stone, metal, etc. Warranty does not apply to estate jewelry or to any merchandise sold "as-is" or as a "final sale". Although the labor cost of the repair itself might be free, depending on our warranty designation (see below), the cost of replaced stones or missing parts will be charged at our cost.

Manufacturing Defect

All items will be free from any manufacturing defects at the time of delivery. A member of our quality-control staff personally inspects every item prior to shipment, so it is very unlikely to be anything less than perfect. In the event that there is ever a problem with your jewelry, it can be mailed back to us for inspection. We will refund the shipping cost back to us and will ship the item back to you at our expense ONLY if any we designate the repair to be "manufacturing defect". This is a rare condition and simply means that our quality control did not notice the defect prior to item being shipped. Any alterations (such as sizing) performed after delivery, even done by Steven kirsch Inc. void any warranty.

Hidden Defect

If the defect is revealed while the item is being worn we will NOT refund the money you paid to ship it to us, We will however repair the item for free and will pay return shipping. Warranty does not apply to any damages stemming from regular wear.

Repair at Cost

If jewelry is worn, misshaped or has defects/lost stones resulted from abuse or pro longed wear we'll attempt to repair and correct problems at a minimal cost. Any repair related to wear and tear or repair of an item that has under gone a stress of wear, item that was sized or repaired previously (even by us) will be done for a fee and all shipping costs are customer's responsibility.

Out of Warranty

We warrantee all merchandise against defects in manufacturing and workmanship. We are not responsible for those items subjected to excessive or improper wear, abuse, or physical damage whether accidental or not, altered or repaired atunauthorized shops. We have a right to refuse such a repair. Any shipping charges will be customer's responsibility. We return repairs by ground shipment, you have an option to pay the difference if you want faster service. We will pay for domestic shipping only, all international shipping is solely customer's responsibility. Natural variations in products made in whole or in part of natural materials, such as gemstones are not considered defects. Handmade products will generally vary in color or texture. The appearance may vary on metal surfaces, particularly those applied by hand such as *antique* style finishes. Metal may stain, scratch, crack or discolor.

The customer must exercise proper care to minimize any such damage. Additionally the insurance and protection of your merchandise is solely your responsibility, and Steven Kirsch, Inc. shall not be held liable for any loss, theft, or resulting damages what so ever that may occur, even during the one year warranty period.

Insurance

Your valuable stones are safe with us.

We are fully insured.

In addition to insurance coverage under our standard “jeweler’s block” policy which is benchmark coverage carried by any reputable jeweler, we are insured against work damage.Your stones are covered (with certain limitations and restrictions, of course) for loss or damage while they are in our possession and while we work on them. This is a relatively new protection for our customers, since in the past it was impossible to obtain coverage for damage incurred while working on a stone. Partly due to our outstanding reputation and partly because of greater insurance flexibility generated under current market conditions, our carrier agreed to add such a “bench” clause to our coverage.

Experience and Trust

As important as insurance policies are (despite their many disclaimers and restrictions), you can set you mind at ease because of our experience, skills, and reputation. Be assured that your valuable jewelry is in safe hands at Steven Kirsch, Inc. Our master craftsmen, designers, and technicians have compiled an outstanding record: so far, only minor incidents involving nothing more than a few scratches on extremely soft stones like aquamarine or emerald have occurred. (Scratches like these are unfortunate of course, but they are easily corrected by polishing with minimal or no weight loss.). Having set hundreds of stones, valued at millions of dollars, without incident, we have earned an outstanding and well-deserved reputation for high quality, extraordinary value, and safety. We are proud to stand behind our work so that you can trust us now and in the future.

Shipping instructions

Shipping Your Valuables to Us

Please pack your items securely. We recommend the following procedures:

Seal your stones or jewelry in a small zip-lock plastic bag (stone paper is acceptable).
Place the coin envelope inside a padded manila envelope and seal it.
Place the sealed manila envelope inside a small box and seal it with tape (fiber-reinforced tape recommended). Use any recycled packing material to make sure that nothing rattles around inside the small box.
Place the sealed, small box inside a larger box (about the size of a lar ge book, similar to a FedEx medium-size box). Add packing material to make sure that nothing rattles or moves. Seal the larger box with tape. Do not write anything on the outside of the box that indicates the contents.
Do not include any ring boxes, pouches, holders, or other items that have any value to you. We are likely to assume that they are part of the packing material and will, therefore, discard them.
Do not send any original stone certificates. A copy of a certificate is helpful, but not required.
Use U.S. Postal Service registered mail to ship articles with a declared value of up to $25,000. You cannot ship to us via FedEx since they will not insure jewelry or stones (read FedEx’s policy). Likewise, UPS does not insure loose stones.
For items up to $50,000 in value, use Malca-Amit or Brinks.
Although not required, we suggest that you e-mail or call us to let us know that your package is in transit. We will notify you, usually via e-mail, the same day it arrives.
Please do not send anything due to arrive during our vacation time.

Shipping the Finished Product to You

We usually use FedEx to ship to you (due to a special arrangement through our MJSA membership). We ship only “priority, overnight.” Saturday delivery by FedEx is unavailable for items valued at more than $2,000. Items valued at more than $50,000 must be shipped via Brinks, Malca-Amit, or by courier.

These carriers do not deliver to private addresses; so you must either use a business address or pick up your package at their office. Since there are very few office locations for these carriers outside major metropolitan areas, delivery to rural areas is always problematic. International shipment to you is possible only via Malca-Amit or Brinks. All tariffs, taxes, dues, surcharges, tips, etc., are your responsibility.

Taxes on jewelry shipped to the UK (as well as to other countries in the European Union) from the US may vary widely. They are your responsibility to determine before ordering. All goods imported into the UK from the US, including goods purchased online, are subject to Import Duty: As of Oct. 20, 2003, import duty on gold jewelry is 2.5% of the declared value of the goods PLUS the transport costs to the country of destination.

Value Added Tax (VAT): currently 17.5% of declared value, PLUS the transport costs to the country of destination, PLUS the Import Duty.

Customs Clearance Fees: Your carrier or import agent (including Royal Mail or Parcel Force) may also charge fees to clear your items through customs. These fees range from about £4.00 (Royal Mail) to about £8.00 (Parcel Force) and should be added after the above taxes.

Please DO NOT attempt to avoid paying proper taxes, dues, or fees.

Prior to shipping, we will contact you to confirm your address, shipping method, and the dollar amount for appropriate insurance coverage. If you choose to waive insurance coverage (beware: your home insurance might not cover such losses), we will require a written release from you.

All orders are processed and shipped as soon as your payment is cleared by our bank. We will notify you by e-mail within one business day if an in-stock order cannot be shipped.

In sum, for your protection, we always:

Insure and register all items for their full value.
Use FedEx services (or other carriers as noted above) for fast, safe delivery of packages.
Require that all deliveries be made to a physical business or home address.
Require that a legal adult sign for the package.

Because we do not ship on Saturday or Sunday, orders placed after 3:00 p.m. on Thursdays will not be shipped until the following Monday. If it is absolutely critical that your order arrive by a specific date, call us at (212) 221-9392, Monday – Thursday from 9:00 a.m. to 6:00 p.m. and Friday from 9:00 a.m. to 5:00 p.m.

We will be happy to assist you in recommending the fastest time and method for delivery.

Return policies

Inspection and Return of Stones

You have five days from the day you receive a purchased stone to inspect it. In order to retain the stone for inspection up to 30 days, you must pay a $1,000 retainer fee to be used toward custom work by Steven Kirsch, Inc. We will refund the full cost of a stone, excluding the cost of shipping, within 30 days from the date of purchase. Once the work order for custom work is signed, the stone can be returned within 30 days for store credit only. In that event, you are still responsible for the full cost of the custom mounting. All items submitted for return must be in their original state and condition. Should their original state and condition be altered in any way, the return will not be permitted. We assume no liability for and are held harmless from any loss of uninsured merchandise during the return process.

Custom Work

Custom work, special orders, personalised or engraved items cannot be returned or refunded.

Stock Items

We allow 7 days for return of a stocked item for a refund, minus a 20% restocking fee, or for exchange for another stocked item of equal or greater value.

Lifetime Upgrade Policy

Any loose diamond purchased from Steven Kirsch Inc., maybe exchanged for a 100% credit toward any replacement diamond at least 50% greater in value. The diamond being exchanged for upgrade must be in its original state and condition and must be accompanied by its original laboratory grading document.

Diamond Purchase Program

If you have a diamond of any size and cut that you would like to sell, even though you did not purchase it from us, please contact us for a free purchase quote.